FAQ

We offer a hassle-free return policy on most products. You can return items within 14 days of receiving your order, as long as they are unworn, undamaged, and in their original packaging. Please note that certain limited-edition or exclusive items may be final sale and not eligible for return. Always check the product page for specific return information.

To start a return, contact our customer service team for a return authorization. Once approved, we will provide detailed return instructions. Be sure to securely double-box the product, meaning place the original box inside a second shipping box for extra protection. Ship it to the address provided, including the return authorization form.

Yes, return shipping costs are typically the responsibility of the customer. This means that if you choose to return an item for reasons such as a change of mind or an incorrect size, you will need to cover the shipping fees. However, if the item you received was damaged, defective, or incorrect, we will gladly cover the return shipping costs and arrange for either a replacement or a refund. In these cases, we will provide a pre-paid return label and guide you through the process to make it as smooth as possible.

At this time, we do not offer direct exchanges. If you need a different size, color, or model, we recommend returning the original item for a refund and placing a new order for the item you want. This allows us to process your return and new order separately, ensuring that you get the correct item quickly. Remember that returned items must meet our return criteria: unworn, undamaged, and in original packaging. Please also ensure that the original box is shipped within an outer box to prevent damage during transit.

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. This inspection process typically takes between 3 to 5 business days. If your return is approved, we will process your refund, which will be credited back to the original payment method you used. Depending on your bank or payment provider, it may take an additional 5 to 10 business days for the refund to appear in your account. We will keep you updated throughout the process and notify you by email when the return has been successfully processed.

We strive for the highest quality, but if you receive an item that is damaged, defective, or incorrect, please reach out to our customer service team within 7 days of receiving your order. We will promptly investigate the issue and work with you to resolve it. This may involve sending you a replacement item or offering a full refund. In these cases, we will also cover the return shipping costs and provide you with a pre-paid shipping label to make the return process as easy as possible. Please ensure the item is securely packed and double-boxed to prevent further damage.

Yes, sale and discounted items are eligible for returns, provided they meet the same conditions as regular-price items: unworn, undamaged, and in their original packaging. These items must also be double-boxed when returned to protect the original packaging. However, please be aware that items marked as "final sale" are not eligible for return or exchange. Always check the product page for specific return eligibility before purchasing any sale or discounted items.

After you send your return, we will notify you via email once we have received and inspected the item. If your return is approved, you will receive a confirmation email, and your refund will be processed. If there are any issues with the return — such as signs of wear, damage, or missing packaging — we will contact you to discuss the next steps. You can also track the status of your return using the shipping carrier's tracking number, which we recommend obtaining when you send back the item.

Unfortunately, we cannot accept returns after the 14-day return window has passed. To avoid missing the deadline, we encourage you to initiate the return process as soon as possible after receiving your order. If you're unsure about whether your return is within the allowed period, feel free to contact our customer service team, who can assist you with checking the return eligibility based on your purchase date.

Yes, items purchased with a gift card can be returned under the same conditions as other purchases. Once your return is processed and approved, the refund will be credited back to the original gift card used for the purchase. If you no longer have the gift card, don't worry—contact our customer service team, and we will help you retrieve the balance or issue a replacement card so that you can use your refund for a future purchase.

If you wish to change or cancel your order, please contact our customer service team via support@hyp3amsterdam.nl as soon as possible (within 24 hours after placing your order). We strive to process orders quickly, so it's best to reach out within a short time frame after placing your order. If your order has not yet been shipped, we will do our best to accommodate your request. However, if your order is already on its way, you will need to initiate a return once you receive it. Please provide us with your order number and the details of the changes you would like to make, and we will assist you from there.