Veelgestelde Vragen (FAQ)

We offer a hassle-free return policy on most products. You can return items within 14 days of receiving your order, as long as they are unworn, undamaged, and in their original packaging. Please note that certain limited-edition or exclusive items may be final sale and not eligible for return. Always check the product page for specific return information.

Retourneren is eenvoudig. Meld je retour eerst aan bij onze klantenservice (mail/WhatsApp), zodat je een retourautorisatie ontvangt. Verpak je artikel vervolgens dubbel (de originele schoenendoos in een extra verzenddoos) om transportschade te voorkomen en stuur het naar het opgegeven adres met het formulier of referentie die je van ons krijgt. Zodra je retour is ontvangen en gecontroleerd, krijg je een bevestiging per e-mail.

Yes, return shipping costs are typically the responsibility of the customer. This means that if you choose to return an item for reasons such as a change of mind or an incorrect size, you will need to cover the shipping fees. However, if the item you received was damaged, defective, or incorrect, we will gladly cover the return shipping costs and arrange for either a replacement or a refund. In these cases, we will provide a pre-paid return label and guide you through the process to make it as smooth as possible.

At this time, we do not offer direct exchanges. If you need a different size, color, or model, we recommend returning the original item for a refund and placing a new order for the item you want. This allows us to process your return and new order separately, ensuring that you get the correct item quickly. Remember that returned items must meet our return criteria: unworn, undamaged, and in original packaging. Please also ensure that the original box is shipped within an outer box to prevent damage during transit.

Na aankomst bij ons voeren we binnen 3–5 werkdagen een inspectie uit. Is je retour akkoord, dan starten we direct de terugbetaling. Afhankelijk van je bank/betaalprovider kan het nog 5–10 werkdagen duren voordat je het bedrag op je rekening ziet.

Heb je een beschadigd, defect of verkeerd artikel ontvangen, dan nemen wij de kosten op ons en sturen we een voorgefrankeerd label. We begeleiden je stap-voor-stap zodat het soepel verloopt. Neem contact op met onze klantenservice indien je een verkeerd of beschadigd artikel hebt ontvangen.

Yes, sale and discounted items are eligible for returns, provided they meet the same conditions as regular-price items: unworn, undamaged, and in their original packaging. These items must also be double-boxed when returned to protect the original packaging. However, please be aware that items marked as "final sale" are not eligible for return or exchange. Always check the product page for specific return eligibility before purchasing any sale or discounted items.

After you send your return, we will notify you via email once we have received and inspected the item. If your return is approved, you will receive a confirmation email, and your refund will be processed. If there are any issues with the return — such as signs of wear, damage, or missing packaging — we will contact you to discuss the next steps. You can also track the status of your return using the shipping carrier's tracking number, which we recommend obtaining when you send back the item.

Unfortunately, we cannot accept returns after the 14-day return window has passed. To avoid missing the deadline, we encourage you to initiate the return process as soon as possible after receiving your order. If you're unsure about whether your return is within the allowed period, feel free to contact our customer service team, who can assist you with checking the return eligibility based on your purchase date.

Yes, items purchased with a gift card can be returned under the same conditions as other purchases. Once your return is processed and approved, the refund will be credited back to the original gift card used for the purchase. If you no longer have the gift card, don't worry—contact our customer service team, and we will help you retrieve the balance or issue a replacement card so that you can use your refund for a future purchase.

Als je een wijziging of annulering wilt doorgeven, mail ons zo snel mogelijk (liefst binnen 24 uur na je order) via support@hyp3amsterdam.nl. Als je bestelling nog niet is verzonden, doen we ons best dit te regelen. Is het pakket al onderweg, dan kun je na ontvangst retourneren volgens ons beleid. Vermeld altijd je ordernummer en de gewenste wijziging, dan handelen we het snel af.