




Customer Support
Need help? Just ask!
What is the delivery time for my order?
We offer a delivery time of 2-10 business days, depending on the product and shipping option selected. Your order will be shipped via DPD, PostNL, or UPS, and during busier periods, delivery may take a little longer. Rest assured, you'll receive updates via email if any delays occur.
For further inquiries or assistance, feel free to contact our support team. We’re here to help!
Are your sneakers 100% authentic and unworn?
Yes, all sneakers sold at HYP3 are 100% authentic and unworn. We take authenticity very seriously and work only with trusted suppliers. Each pair is thoroughly inspected by our experts to ensure they meet our high standards of quality and exclusivity. You can shop with confidence knowing you’re getting the real deal.
Can I request a sneaker that’s not listed on your webshop?
Absolutely! If you’re after a specific pair that isn’t listed on our webshop, you can submit a special request. We’ll leverage our network of trusted suppliers and do our best to track it down for you. Just get in touch with our team, and we’ll work to make it happen!
How do I return an item?
To start a return, contact our customer service team for a return authorization. Once approved, we will provide detailed return instructions. Be sure to securely double-box the product, meaning place the original box inside a second shipping box for extra protection. Ship it to the address provided, including the return authorization form.
Support
Still got questions or need some help? Our FAQ page is packed with answers to the common stuff. Check it out to get the info you need, fast!